Complaint Escalations

Not happy with our response?

Should you be unhappy with the way in which we have addressed or resolved your concerns/complaints raised, please bring this to our attention as a priority. Upon receipt our Customer Service Manager shall conduct a formal review, addressing any level of dissatisfaction as required and ensure you are updated on all steps taken to fully resolve.

Escalating complaints

We are committed to you and we can be contacted:

Address

IN WRITING

F.A.O Customer Service Manager
Affini Ltd
Middlebridge House
Padbury Oaks
Bath Road
West Drayton
UB7 0EW

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