Any network is only as strong as the weakest link, regular maintenance and onsite response is paramount to ensuring robust, resilient infrastructures and end user devices being available 24 hours a day, 365 days a year. Affini offer a wide range of maintenance packages that reflects the needs of your business. A managed service covers all aspects of your requirements whereas a break fix type arrangement will respond only when it is needed. A wide range of commercial options are available giving you cover that suits your needs.
Preventative maintenance ensures your network is running at its optimal level and protecting your investment by extending the useful life of these assets. Affini provide a schedule to ensure parameters of your systems are working as intended for example frequency levels, power outputs and signal strengths. Following these checks if any issues are identified this is reported back to the customer for approval and rectification.
Whether due to hardware failure, human error or malicious interference, a multitude of incidents can cause problems on your communications network. Maintaining a top-quality service for our customers and users depends on being able to isolate and alleviate such incidents rapidly. Affini’s process ensures that you have a single point of contact that will log, record the problem and, if necessary, dispatch an engineer to respond to your needs.
Our Network Operations Centre (NOC) is staffed by a qualified, certified and experienced team, with an understanding of your locations and equipment. Our processes ensure that there is a full audit trail from initial logging of a call to the rectification of the issue. Providing 24/7/365 nationwide support you can be assured that Affini will respond to your requirements.
Fault responses to SLA
Affini will tailor any agreement and supporting SLAs to your specific business requirements and operational needs. Examples of the types of SLAs can include a
range of parameters such as response times, replacement in the event of failure, quality, environmental requirements and equipment refresh. In addition Affini has the ability to hold a spares pool against a specific requirement of your business.
UK Maintenance Team
Businesses need to know that when an incident occurs the call is logged and timestamped. Affini's nationwide team of engineers are notified and allocated to provide response to the agreed timescale. Our team of skilled engineers provide this level of service across the whole of the UK to ensure your business stays connected.